Return Policy

1. Eligibility

Items can be returned or exchanged within 7 days of delivery.

The product must be unused, unworn, and in original packaging (with tags, brushes unused, etc.).

Sale/discounted items are usually non-returnable (your choice).

2. Refunds

We currently offer exchange or store credit only (cash refunds are difficult in Pakistan due to fraud risk & courier policies).

If the product is damaged or wrong item is sent, we’ll replace it free of cost.

3. Process

Contact us via WhatsApp with your order number & product pictures.

Ship the item back via courier. (Return shipping is usually paid by customer unless we sent the wrong item).

4. Non-returnable items

Hygiene-sensitive products like makeup, brushes after use, skincare opened cannot be returned.

Customized or personalized products also non-returnable.

5. Commitment

“At Diva’s Den, customer satisfaction comes first. We guarantee authentic products and safe delivery.”